Top 50 Retail Bank Extends Multilingual Interpretation Support to 4,000 Customers Monthly in More Than 30 Languages.

The Challenge

The Southwest-based bank services an area that has a high limited English proficient (LEP) population and was struggling to meet service-level demands using only their in-house teams.

The Solution

The bank selected TransPerfect as its preferred language partner for over-the-phone interpretation (OPI) for its experience, security, and scalability. In the first year, TransPerfect handled over 200K minutes with them, and has since extended coverage from nine business units to 13, and over 700K minutes of interpretation.

The Results

The bank now serves over 4,000 LEP customers monthly in 30+ languages, providing all customers with a seamless banking experience, no matter which language they speak.