How a Leading Credit Union Found Success in Multilingual Support with TransPerfect Connect.

The Challenge

They faced a critical need for an efficient solution to effectively assist members who communicate in languages other than English across their member support center and lending divisions.

The Solution

TransPerfect Connect seamlessly provides them with round-the-clock over-the-phone (OPI) support, covering an extensive range of over 200 languages, ensuring unparalleled accessibility for their diverse member base.

The Results

• Achieving average speed of answer (ASA) for interpreters consistently under 30 seconds monthly.
• Proficiently handling over 20 languages on average.