Achieving a Five-Star Member Experience for Blue Cross Blue Shield.
The Challenge
Blue Cross Blue Shield needed an interpretation vendor that understands the complexity of the CMS requirements to provide top-notch language services for Medicare beneficiaries.
The Solution
- 24.57 second average speed of answer
- Specialty CMS interpreters who are armed with a list of secret shopper questions
- Increased interpreter staff during audit period in the language
- CMS tests
- Priority line implementation capabilities available
“I am extremely satisfied with this partnership that also allowed us to achieve 5 stars on the CMS Call Center Monitoring measure across multiple states.”
Medicare Sales, Blue Cross Blue Shield
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